1. What does the service I subscribed to offer? How can I use it?
The service provides exclusive deals and discounts tailored for users in the UK. To access the service, simply enter your mobile phone number after clicking “login” on our website https://portal-uk.cupongoo.com/ and enjoy the benefits.
2. How do I unsubscribe from the service?
You can unsubscribe at any time by sending STOP to 78484 or by contacting our support team on phone number 02 381112259 or by email to [email protected]. Your subscription will cease immediately upon successful cancellation.
3. How did I subscribe to the service?
Your subscription was initiated when your phone number was entered on our service’s promotional page.
- When you enter your mobile number, a free invitation message containing a unique 4-digit PIN or KEYWORD is sent to you.
- To confirm the subscription, you must enter this PIN code on our website or reply with the KEYWORD via text.
- The service is activated only after the PIN code or KEYWORD is entered, ensuring that no charges occur without your explicit consent.
If you need further details about your subscription, such as the exact time and method, feel free to contact us directly via our support email on [email protected].
4. I am a vulnerable user. How can I exercise my rights?
We take the rights of vulnerable users seriously and comply with all relevant consumer protection laws. If you feel that you were subscribed without proper understanding or consent, or if you require assistance in managing your subscription, please contact us immediately. We will work with you to address your concerns promptly and provide any necessary support. Please see more here (Vulnerable Consumers Policy)
5. What are the costs and frequency of the service?
All costs and service frequencies are transparently displayed on the subscription page before any activation. The service cost is charged only after the PIN code is entered to confirm your subscription. The current cost is £1.50 per message (max 3 messages / £4.50 per week) (sms charges of £0.10-£0.15 may apply). No hidden fees or additional charges apply beyond what is stated.
6. How secure is my data with your service?
We adhere to strict data protection regulations to ensure the security and privacy of your personal information. Your data is only used to provide the services you subscribe to and is never shared with third parties without your consent. Please see more here (Privacy Policy)
7. What if I didn’t mean to subscribe? Can I get a refund?
If you believe you subscribed in error, please contact our support team on [email protected] or call us on 02 381112259. We will investigate your case and provide a resolution, including refunds where applicable, in line with our terms and conditions.