Cupongoo provides a subscription service that allows our members to access entertainment content over the Internet on certain Internet-connected mobile phones, computers and other devices. The Cupongoo service is provided to you by Webite, Pte. Ltd. These Terms of Use govern your access to and use of our service.
These Terms & Conditions comply with applicable UK laws, including the UK General Data Protection Regulation (GDPR) and relevant consumer protection legislation (Consumer Rights Act 2015, the Consumer Contracts Regulations 2013). Our Services are not aimed at or intended for the use of anyone below the age of 18 years old.
1. METHOD OF ENTRY
Users may join the service where available via:
- Website
- SMS
2. PREMIUM WEEKLY ACCESS – GENERAL TERMS & CONDITIONS
2.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You confirm that any information you provide is truthful, accurate, and complete, and you agree to keep it updated if it changes. We reserve the right to request verification of your age, identity and contact details.
2.2. By using this service, you confirm that you are at least 18 years old, or have received permission from a parent or legal guardian.
2.3. You may be billed by carrier billing, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. Please refer to the “Billing via Carrier” section for more information.
BILLING VIA CARRIER
2.4 If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your signup by responding via text message and sending uniques shortword or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. You will not be charged unless and until this validation step has been completed.
2.5 After joining the service a ‘thank you for your entry’ confirmation message will be sent to your mobile number. You should only consider your subscription active once this message is received.
2.6 After confirmation of sign up to the service, you will get access to the unique coupons etc. available on our platform. You will then also receive a message confirming/renewing your subscription to Cupongoo.
2.7 After you subscribe to the service you will begin to receive cost messages at 1.5 £/message (up to 3 messages/week). The exact pricing, including VAT where applicable, will be clearly stated at the time of subscription. A free ‘cost reminder’ e-mail is sent to the user’s e-mail address prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to stop the service so that you no longer receive premium SMS. Please ensure that you save this e-mail for future reference.
2.8 Our email address is [email protected]. Please email us with any comments you may have regarding our service. You can also use this email to unsubscribe from the service.
2.9 Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However, we guarantee no new premium messages will be initiated once a valid STOP command is received. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription. Users in the UK have the right to request a full log of their subscription activity and associated charges.
2.10 We reserve the right to change, suspend, or end the service at any time, including subscription terms, with appropriate notice to the user where required by law.
3. OPTOUT
3.1 To unsubscribe, send Send STOP to 78484. This text message is not case sensitive. Any other text variations (e.g., “Please stop”) may not be processed correctly.
3.2 Please only consider the service successfully stopped once you have received a FREE reply text message, stating: “FreeMsg: You have been unsubscribed from Cupongoo.” confirming that you have been unsubscribed. If you have not received a confirmation text message, then please contact us on [email protected] or call 02 381112259 to confirm that you were unsubscribed.
4. OUR LIABILITY
4.1 The Liability of the promoter shall be limited to the amount of the charges actually paid. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
4.2 We shall not be liable: • For any unforeseeable losses or damages at the time this agreement began,
• For data corruption, equipment failure, or
• For any third-party actions in connection with the service.
5. EMAIL AND MOBILE TERMS & CONDITIONS
5.1 By providing your mobile number and email address, you consent to receive occasional emails or texts from Cupongoo with promotions and offers. To opt out, click ‘Optout’ at the bottom of emails, or visit our Contact Us page and complete the web form, putting ‘Unsubscribe from marketing’ in the message box or contact us on our email address. All marketing messages will comply with UK GDPR rules and PECR, and you may withdraw your consent at any time.
5.2 For more information in regard to your privacy, please visit the Privacy Policy tab. We process your personal data in accordance with the UK GDPR and PECR and only for purposes to which you have consented.
6. ASSIGNMENT
Cupongoo reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. You may not assign your rights or obligations arising from your agreement to and acceptance of these Terms & Conditions.
7. CONTACT
The promoter is Cupongoo, a brand name of Webite Pte. Ltd., Correspondence address: 105 Cecil Street, #16-05 Singapore 069534 or email us: [email protected].
8. CHANGES TO THESE TERMS & CONDITIONS
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. You will be notified in advance of material changes to these terms, particularly those that affect pricing, cancellation rights, or use of personal data. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
9. COMPLAINTS PROCEDURE
9.1 We always do our best to meet the needs of those who contact us, but we acknowledge that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint, this policy sets out the process for you to use.
9.2 Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.
9.3 The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days.
9.4 How to make a complaint
All complaints can be made by email using the below information:
Email: [email protected]
Phone: 02 381112259
For your complaint to be properly registered please provide us with the following information:
- Your full name, phone number and email address
- Details of your complaint and the outcome you seek
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
Consideration period: You may cancel within 14 days of subscribing and request a refund for charges during this period. If you wish to do this, then please contact Customer Services on E: [email protected], T: 02 381112259 within 14 days of your entry date.
9.5 People who can complain
Complaints can be made by service users or a representative with appropriate consent. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
9.6 After a complaint has been made
Where a complaint is made in person or over the telephone:
- A written record of the complaint will be made and kept, which can be provided upon request.
- A recording of the phone call will be made where possible
You will receive an initial response within 2 working days. If an investigation is needed, we will keep you informed and aim to resolve within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy.
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
- The complainant can give a valid reason for not making the complaint sooner, and
- Despite the delay, it is still possible to investigate the complaint effectively and fairly
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
If you’re unsatisfied with the outcome, you may escalate your complaint to a relevant national regulatory body or consumer dispute resolution platform.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
• A detailed explanation of how the complaint has been considered
• The conclusions reached, including any and all remedial action needed, and
• Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed
10. OTHER
These Terms of Use shall be governed by and construed in accordance with the laws of the Netherlands. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the remaining terms remain in effect.
April 2026
We reserve the right to make adjustments. Important adjustments are made known on this site.